Faiers Training In House Courses


Safeguarding Vunerable Adults fom Abuse

For managers & front line staff working with adults at risk of abuse or young people in any care or support setting. The training reflects your own abuse, whistleblowing and professional boundaries procedures as well as that of the relevant administering authority. The training considers best practice (e.g. relevant legislation such as the Care Act & Mental Capacity Act). Topics include: Defining abuse & vulnerability, the types and indicators of abuse, decision making in grey areas, codes of conduct, responding to abuse, multi agency working and working safely. Train the trainer, two day & a half-day refresher courses are also available.
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Safeguarding Children from Abuse

This course is aimed at managers and front line staff working with children and/or young people in any setting. Participants leave with a greater awareness of what abuse is, how to recognise it and what to do if they come across it. Measures to reduce the risk of abuse and protect staff are also considered.
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Needs and Risk Assessment

This course is aimed for managers and front line staff working with vulnerable adults and/or young people. Whilst reinforcing your own risk assessment and support planning processes, the course examines good practice and covers the requirements of the revised Supporting People Quality Assessment Framework and Care Standards Act 2000.
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Power, Attitude & Values

This course starts with staff coming to an understanding of the power gap that can exist between themselves and a vulnerable client and the care that is therefore needed when communicating with clients and providing support. Using this understanding developed during the morning session we spend the afternoon exploring specific areas where staff frequently need a clear understanding of appropriate professional boundaries. A good framework is provided both for those areas where guidance should be black and white and for other situations that staff may find themselves in where they have no specific guidance but general principles, key questions and asking for advice can ensure staff keep safe and act in a caring and professional manner at all times.
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Effective Complaints Management

This course considers the benefits of welcoming complaints; learning culture v blame culture; how to make the complaints process accessible to vulnerable clients; what should and shouldn’t be considered; dealing with repetitious and vexatious complainants and best practice in respect of the who, when & how in responding to complaints at each stage of a written procedure. Whilst the morning will reinforce any policies and procedures already in place the afternoon covers six practical steps to ensure each specific complaint is handled effectively.
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Stress Management

Whilst considering the guidance set out in the Management Standards published by the HSE for managing stress in the workplace this course is essentially practical. Participants develop an understanding of the differences between pressure and stress, the problems associated with stress, how to identify what causes stress for the individual and practical steps that can be taken to manage it. A second version of this course designed for managers explores line management & organisational responsibilities in addition to personal stress experienced by those in management roles.
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Introduction to Learning Disabilities

This one day course is aimed both at staff working in a learning disability service for the first time or staff working in generic services where some clients have a learning disability. The course will explain what learning disability means, explore some common conditions and their impact on a person's life and consider the right approach to communicating and working with clients. The course also looks at different models of care and support.
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Challenging Behaviour

This course delivered by Peter Kaye is aimed at staff facing challenging behaviour in any setting. Participants leave with a better understanding of challenging behaviour and greater confidence in knowing how to avoid potentially aggressive or violent situations, diffuse situations which do arise and remain safe.
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Dealing with Aggressive and Violent Behaviour

This course delivered by Andy Arnett is aimed at staff in any setting where workers might face the risk of aggressive or violent behaviour. Participants leave with greater confidence in knowing how to avoid potentially aggressive or violent situations, diffuse situations which do arise and remain safe. A practical demonstration of gentle breakaway techniques can be included.
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Mental Capacity Act

HALF DAY COURSE. Essential for everyone working with vulnerable adults. Topics include: What is capacity, who’s affected, assessing capacity, the IMCA service, Advanced decisions, Lasting Power of Attorney, new criminal offences etc. Train the trainer course also available.
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Deprivation of Liberty Safeguards

HALF DAY COURSE. This course is aimed at staff working in care homes and hospitals and looks in depth at these new duties introduced in April 2009. Participants leave with a good understanding of local arrangements in respect of the Deprivation of Liberty Safeguards (DOLS) & how to recognise when measures constitute a DOL and whether or not this is a proportionate response to the level of risk faced.
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Equality and Diversity

This course raises awareness of of equality and diversity issues within the work environment. Participants consider the causes and effects of prejudice and stereotypes and the importance of anti-discrimatory legislation and practice.
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Equality Impact Assessments

Organisations have a positive duty under discrimination legislation to ensure race, gender and disability equality for employees and service users. This requires them to carry out impact assessments on their policies, functions and processes. Participants look at the legislative framework and its implications and learn how to carry out equality impact assessments.
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Whistleblowing

HALF DAY COURSE. This course is designed to enhance your organisation’s commitment to Safeguarding Adults & Children from Abuse. There are many reasons why workers do not report abuse and there is a very real need to recognise and tackle this head on. Participants leave with a greater understanding of the reasons why whistleblowing on abuse and other bad practice is so important and the confidence that whistleblowers will be supported by your own organisation and legislation.
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Specific Requests

The trainer's experience and expertise within the care and supported housing sector enable him to consider requesst for training on many subjects not listed on this website.