For managers & front line staff working with adults at risk of abuse or young people in any care or support setting. The training reflects your own abuse, whistleblowing and professional boundaries procedures as well as that of the relevant administering authority. The training considers best practice (e.g. relevant legislation such as the Care Act and Mental Capacity Act). Topics include: Defining abuse & vulnerability, the types and indicators of abuse, decision making in grey areas, codes of conduct, responding to abuse, multi agency working and working safely. Advanced courses, W.R.A.P. training, Train the trainer, two day & a half-day refresher courses are also available.
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For managers & team leaders working with adults at risk of abuse or young people in any care or support setting. This one day course raises the profile of this vital subject and gives managers the confidence and tools to support staff to both reduce the risk of abuse and respond to concerns appropriately.
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This course is aimed at managers and front line staff working with children and/or young people in any setting. Participants leave with a greater awareness of what abuse is, how to recognise it and what to do if they come across it. Measures to reduce the risk of abuse and protect staff are also considered. One day & half day courses available.
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A variety of half day & one day courses are offered. Training on the Act is essential for everyone working with vulnerable clients. Topics include: What is capacity, who’s affected, assessing capacity, the IMCA service, advanced decisions, Lasting Power of Attorney, new criminal offences and more. Whilst covering the essentials, advanced and manager courses take an in depth look at the practical steps in assessing capacity and making best interests decisions including hosting best interests meetings. DOLS can also be included where desired. Specialist training is also available for children's teams where all but 4 of the provisions within the MCA apply to 16 & 17 year olds and 2 provisions apply to those under 16. Current progress on introducing Liberty Protection Safeguards covered.
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Our one day courses (several options available) for managers, team leaders & other senior staff provide essential information on the Act & subsequent developments. Time is spent taking an in depth look at the practical side of assessing capacity and making best interests decisions and crucial questions to ask post Cheshire West in looking at DOLS in both care and domestic settings. Current progress on introducing Liberty Protection Safeguards covered.
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A variety of courses are offered to staff working in both care homes/hospitals and domestic settings. Full account is taken of the changes introduced by the Supreme Court's Cheshire West judgement in March 2014 & subsequent case law. Participants leave with a good understanding of local arrangements in respect of applying for Deprivation of Liberty via the relevant supervisory body and/or using the COPDOL10 form for domestic settings. Delegates learn how to recognise when measures constitute a DOL, whether or not this is a proportionate response to the level of risk faced & whether less restrictive alternatives might be available. Current progress on introducing Liberty Protection Safeguards covered.
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This course starts with staff coming to an understanding of the power gap that can exist between themselves and a vulnerable client and the care that is therefore needed when communicating with clients and providing support. Using this understanding developed during the morning session we spend the afternoon exploring specific areas where staff frequently need a clear understanding of appropriate professional boundaries. A good framework is provided both for those areas where guidance should be black and white and for other situations that staff may find themselves in where they have no specific guidance but general principles, key questions and asking for advice can ensure staff keep safe and act in a caring and professional manner at all times.
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A variety of one & two day courses aimed at both staff working in care and support settings and generic services. All advanced courses are designed and delivered by Richard Maguire, who was diagnosed in early adult life with Aspergers Syndrome. Richard has spent 30 years working with Learning Disabilities and Autism, thus combining a long professional track record with living every day on the Autism spectrum. This combination provides a unique view from both sides of the fence. The introductory course explores what Autism is, examines the triad of impairment, sensory sensitivity, the relationship with learning disabilities and mental health and associated conditions and considers the impact of Autism on a person's life. It looks at the right approach to communicating and supporting clients with Autism. A variety of advanced courses run by Richard take an in depth look at key support issues whilst also providing an amazing insight into life on the Spectrum.
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This course is essentially practical and starts from the premise that the best way of managing an aggressive incident is to not have one. Understanding common triggers for aggressive and challenging behaviour and the importance of listening, showing empathy and using open, honest clear speech can assist workers to minimise the risks associated with this problem. The course also looks at a number of models that have helped staff to remain safe and at the same time assist clients to deal with situations that cause them anxiety.
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Both the one day and two day courses are designed for managers and front line staff working with vulnerable clients and/or young people. Whilst reinforcing your own risk assessment and support planning processes, the course examines good practice and covers the requirements of relevant legislation and regulatory frameworks.
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This course considers the benefits of welcoming complaints; learning culture v blame culture; how to make the complaints process accessible to vulnerable clients; what should and shouldn’t be considered; dealing with repetitious and vexatious complainants and best practice in respect of the who, when & how in responding to complaints at each stage of a written procedure. Whilst the morning will reinforce any policies and procedures already in place the afternoon covers six practical steps to ensure each specific complaint is handled effectively.
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Whilst considering the guidance set out in the Management Standards published by the HSE for managing stress in the workplace this course is essentially practical. Participants develop an understanding of the differences between pressure and stress, the problems associated with stress, how to identify what causes stress for the individual and practical steps that can be taken to manage it. A second version of this course designed for managers explores line management & organisational responsibilities in addition to personal stress experienced by those in management roles.
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This one day course is aimed both at staff working in a learning disability service for the first time or staff working in generic services where some clients have a learning disability. The course will explain what learning disability means, explore some common conditions and their impact on a person's life and consider the right approach to communicating and working with clients. The course also looks at different models of care and support.
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This half day course (or 4 hours where also covering duty of candour) is designed to enhance your organisation’s commitment to Safeguarding Adults & Children from Abuse. There are many reasons why workers do not report abuse and there is a very real need to recognise and tackle this head on. Participants leave with a greater understanding of the reasons why an open culture including whistleblowing on abuse and other bad practice is so important and the confidence that whistleblowers will be supported by your own organisation and legislation. A clear understanding of what must be reported under duty of candour and how to go about it is also covered in the 4 hour course.
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Whilst we offer the half day Emergency First Aid course, our associate trainer, Mick also delivers the full suite of HSE First Aid courses. He has been an operational member of St John Ambulance since 1994, with thirty years experience before that as a first aider at work. Each delegate on our half day course receives a copy of Emergency First Aid Made Easy (costing £1.95 when bought separately). You can look at several pages of the 32 page full colour book given to each delegate and included in the price by copying the following link into your browser: https://www.qualsafe.com/efaturn.html#page/1 In Hertfordshire we are able to offer this half day course at the very special all inclusive price of £200 for the first ten delegates and £20 per person thereafter. Please ask for competitive prices outside Hertfordshire. An additional 30 minutes can be added to the programme where you wish the trainer to include use of your defibrillator.
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Our associate trainer, Nilam is a management consultant, trainer, researcher and trained workplace mediator with considerable experience in both the public and private sectors. She offers half day and one day courses on Equality and Diversity in Action and Conducting Equality Impact Assessments.
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Our associate trainer, Trevor has been training on I.T. since 2000 with a previous background in the industry. Trevor offers a range of courses (1-3 days in duration) covering Microsoft Office (e.g. Excel, Word, Access, PowerPoint, Project, Outlook & Visio), SQL, VBA, Java, Crystal Reports, HTML, Dreamweaver and many more. Please ask for details.
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The trainer's experience and expertise within the care and supported housing sector enable him to consider requesst for training on many subjects not listed on this website.